Refund policy

Because tea is a perishable food product, we do not accept returns once an order has been delivered.

However, we’re fully committed to making things right in case of any genuine issue with your order.

You are eligible for a refund or replacement if:

  • You received a damaged or leaking pack

  • You received the wrong product or wrong variant

  • The product you received is expired or near expiry at the time of delivery

  • There is any other genuine quality issue with the product

In all such cases, please contact us within 48 hours of delivery.

How to raise an issue

To report a problem, email us at blissrasabeverages@gmail.com with:

  • Your order ID

  • A brief description of the issue

  • Clear photos or videos showing:

    • the outer package, and

    • the product and the issue (damage, wrong product, expiry date, etc.)

This helps us resolve your request quickly and avoid misuse.

What is not eligible

We are unable to offer refunds or replacements in the following cases:

  • If you simply did not like the taste or changed your mind after purchase

  • If the product has been used significantly or consumed

  • If you contact us after 48 hours of delivery, except in rare genuine cases at our discretion

  • Gift cards, promotional items or free samples

Since tea is a consumable food product, we cannot take it back once it has left our control.

Refunds & replacements

Once we review your request and approve it:

  • We will either:

    • issue a refund to your original payment method, or

    • send a replacement product at no extra cost (as mutually agreed).

Refunds are typically processed within 7–10 business days after approval.
Actual reflection in your bank/credit card account may vary as per your bank’s timelines.

If more than 15 business days have passed since we confirmed your refund and you still haven’t received it, please contact us at blissrasabeverages@gmail.com.